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june, 2017

19jun12:30 pm- 2:00 pmAvtex Public Training Series: ICBM Reporter12:30pm - 2:00pm CST

Event Details

The PureConnect (Powered by CIC)  system provides over 120 standard reports, allowing you to obtain comprehensive historical data on interactions, users, queues and more.

This course teaches your Supervisors how to:

-Generate reports

-Use the ICBM Reporter interface to view, print or export reports

-Save and share report filters

This course also includes recommendations on the Top 5 reports for managing agent performance and measuring queue performance.​


Online Training Details
Monday, June 19, 2017
12:30pm – 2:00pm CST
Cost: $150

 

REGISTER TO ATTEND

Time

june 19 12:30pm - june 19 2:00pm CST

Location

Virtual

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