1.800.323.3639 | Support | Training

july, 2017

10jul12:30 pm- 2:00 pmAvtex Public Training Series: ICBM Supervisor12:30pm - 2:00pm CST

Event Details

ICBM Supervisor provides a single real-time interface for monitoring agent performance and queue statistics.

This course teaches your Supervisors how to:

-Use Interaction Supervisor to create a dashboard view of vital contact center statistics

-Monitor interactions for specific queues or users

-Utilize features like whisper coaching, supervisor messaging, supervis​or assistance and threshold alerting to enhance overall contact center performance. ​​


Online Training Details
Monday, July 10, 2017
12:30pm – 2:00pm CST
Cost: $150

 

REGISTER TO ATTEND

Time

july 10 12:30pm - july 10 2:00pm CST

Location

Virtual

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