1.800.323.3639 | Support | Training

june, 2017

12jun3:00 pm- 4:30 pmAvtex Public Training Series: ICBM Supervisor3:00pm - 4:30pm CST

Event Details

ICBM Supervisor provides a single real-time interface for monitoring agent performance and queue statistics.

This course teaches your Supervisors how to:

-Use Interaction Supervisor to create a dashboard view of vital contact center statistics

-Monitor interactions for specific queues or users

-Utilize features like whisper coaching, supervisor messaging, supervis​or assistance and threshold alerting to enhance overall contact center performance. ​​


Online Training Details
Monday, June 12, 2017
3:00pm – 4:30pm CST
Cost: $150

 

REGISTER TO ATTEND

Time

june 12 3:00pm - june 12 4:30pm CST

Location

Virtual

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