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june, 2017

16jun10:00 am- 1:00 pmAvtex Public Training Series: Interaction Desktop: Contact Center Agent10:00am - 1:00pm CST

Event Details

The Interaction Desktop client empowers contact center agents to elevate productivity and performance, as well as provide a higher level of customer service.

This course teaches Contact Center Agents how to ​efficiently utilize the Interaction Desktop client to: •

-Manage direct and Automatic Contact Distribution (ACD) multi-media interactions

-View and interpret basic queue statistics

-Utilize the robust presence management and directory features

-Manage personal voicemail and understand call coverage options

-Create a custom client layout with views tailored to your job function


Online Training Details
Friday, June 16, 2017
10:00am – 1:00pm CST
Cost: $270

 

REGISTER TO ATTEND

Time

june 16 10:00am - june 16 1:00pm CST

Location

Virtual

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