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june, 2017

2jun11:00 am- 12:00 pmAvtex Public Training Series: PureCloud: New Features - Beyond the Call11:00am - 12:00pm CST

Event Details

Since the initial release of PureCloud, Genesys has added the ability to route ACD Email, Chat and Social Media interactions.  From a contact center or administrator point of view, we will walk through the agent experience and administration of these queues.  We will also visit Performance Reporting.

By the end of the session you will be able to:

-Add email, Chat or Twitter listener to any queue

-View the Agent/Customer Experience

-Manage and monitor your ACD Email, Chat and Social Media Queues

Note: Knowledge of PureCloud Administrator is encouraged to fully benefit from this course.

Online Training Details
Friday, June 2, 2017
11:00 am – 12:00pm CST
Cost: $100




june 2 11:00am - june 2 12:00pm CST



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