What is CX?

Get a CX Discovery session from Avtex

Customer Experience

The interaction between your customer and your company determines your customer’s experience. This engagement extends through the entirety of being a customer, not just a moment in time. Think of all the ways your customer engages with your company and your brand; these touchpoints can range from digital experiences through a smartphone or website to problem solving with customer service. Delivering a rewarding customer experience should be your company’s top priority.

What Does This Mean?

Is your brand consistent? Is the customer’s experience seamless across all touchpoints? Ensuring the same messaging across your channels is crucial to retaining customers and staying a step ahead of the competition. The task may seem daunting; people don’t behave like robots, their experience will involve perception, emotion, and unexpected behaviors. While this may be out of your company’s control, you need to aim for optimal results and control the controllable. We will partner with you to map out a solution and empower your company to manage the complexities of the customer experience.

Traveling with kids can be a nightmare.

Recently, my nightmare turned into a dream as the agent from the airline helped me choose the best possible flight at the lowest possible flight. From there, they went above and beyond to offer tips on reducing the headache associated with traveling with little ones. From the ticket agent to the flight attendants, everyone was so helpful in getting us seated and taken care of. What a relief.

Sales Optimization

 Your sales department is the face of your company.  To be effective, your sales team must be supported by the entire company.  We create cohesion across your organization to ensure your sales process is streamlined and positioned to execute your sales efforts.

Voice of the Customer

To stay on top of the competition, you need to maintain an in-depth understanding of your customers’ needs.  Our disciplined measurement program will capture your customers’ expectations and preferences allowing you to be proactive and constantly innovate over time.

Voice of the Employee

Your clients’ great customer experience starts within your organization.  Gain insight with a 360-degree view of what your customers experience.  We take a strategic look inside your company and evaluate your internal policies, practices and procedures to ensure a flawless omni-channel experience for your customers.

User Experience Design

Is your online experience effective?  Best practices are ever-changing and technology constantly evolves.  We take a comprehensive approach to understand your target audience and create the ideal pathway for an effective online user experience.

Journey Mapping

Do you know the key touchpoints in each phase of your customer’s journey?  We will create a journey map analysis to help you discover your organization’s ecosystem and channel readiness and create a blue print.

Traveling with kids can be a nightmare.

Recently, my nightmare turned into a dream as the agent from the airline helped me choose the best possible flight at the lowest possible flight. From there, they went above and beyond to offer tips on reducing the headache associated with traveling with little ones. From the ticket agent to the flight attendants, everyone was so helpful in getting us seated and taken care of. What a relief.

Sales Optimization

 Your sales department is the face of your company.  To be effective, your sales team must be supported by the entire company.  We create cohesion across your organization to ensure your sales process is streamlined and positioned to execute your sales efforts.

Voice of the Customer

To stay on top of the competition, you need to maintain an in-depth understanding of your customers’ needs.  Our disciplined measurement program will capture your customers’ expectations and preferences allowing you to be proactive and constantly innovate over time.

Voice of the Employee

Your clients’ great customer experience starts within your organization.  Gain insight with a 360-degree view of what your customers experience.  We take a strategic look inside your company and evaluate your internal policies, practices and procedures to ensure a flawless omni-channel experience for your customers.

User Experience Design

Is your online experience effective?  Best practices are ever-changing and technology constantly evolves.  We take a comprehensive approach to understand your target audience and create the ideal pathway for an effective online user experience.

Journey Mapping

Do you know the key touchpoints in each phase of your customer’s journey?  We will create a journey map analysis to help you discover your organization’s ecosystem and channel readiness and create a blue print.

Traveling with kids can be a nightmare.

Recently, my nightmare turned into a dream as the agent from the airline helped me choose the best possible flight at the lowest possible flight. From there, they went above and beyond to offer tips on reducing the headache associated with traveling with little ones. From the ticket agent to the flight attendants, everyone was so helpful in getting us seated and taken care of. What a relief.

Sales Optimization

 Your sales department is the face of your company.  To be effective, your sales team must be supported by the entire company.  We create cohesion across your organization to ensure your sales process is streamlined and positioned to execute your sales efforts.

Voice of the Customer

To stay on top of the competition, you need to maintain an in-depth understanding of your customers’ needs.  Our disciplined measurement program will capture your customers’ expectations and preferences allowing you to be proactive and constantly innovate over time.

Voice of the Employee

Your clients’ great customer experience starts within your organization.  Gain insight with a 360-degree view of what your customers experience.  We take a strategic look inside your company and evaluate your internal policies, practices and procedures to ensure a flawless omni-channel experience for your customers.

User Experience Design

Is your online experience effective?  Best practices are ever-changing and technology constantly evolves.  We take a comprehensive approach to understand your target audience and create the ideal pathway for an effective online user experience.

Journey Mapping

Do you know the key touchpoints in each phase of your customer’s journey?  We will create a journey map analysis to help you discover your organization’s ecosystem and channel readiness and create a blue print.

Traveling with kids can be a nightmare.

Recently, my nightmare turned into a dream as the agent from the airline helped me choose the best possible flight at the lowest possible flight. From there, they went above and beyond to offer tips on reducing the headache associated with traveling with little ones. From the ticket agent to the flight attendants, everyone was so helpful in getting us seated and taken care of. What a relief.

Sales Optimization

 Your sales department is the face of your company.  To be effective, your sales team must be supported by the entire company.  We create cohesion across your organization to ensure your sales process is streamlined and positioned to execute your sales efforts.

Voice of the Customer

To stay on top of the competition, you need to maintain an in-depth understanding of your customers’ needs.  Our disciplined measurement program will capture your customers’ expectations and preferences allowing you to be proactive and constantly innovate over time.

Voice of the Employee

Your clients’ great customer experience starts within your organization.  Gain insight with a 360-degree view of what your customers experience.  We take a strategic look inside your company and evaluate your internal policies, practices and procedures to ensure a flawless omni-channel experience for your customers.

User Experience Design

Is your online experience effective?  Best practices are ever-changing and technology constantly evolves.  We take a comprehensive approach to understand your target audience and create the ideal pathway for an effective online user experience.

Journey Mapping

Do you know the key touchpoints in each phase of your customer’s journey?  We will create a journey map analysis to help you discover your organization’s ecosystem and channel readiness and create a blue print.

Traveling with kids can be a nightmare.

Recently, my nightmare turned into a dream as the agent from the airline helped me choose the best possible flight at the lowest possible flight. From there, they went above and beyond to offer tips on reducing the headache associated with traveling with little ones. From the ticket agent to the flight attendants, everyone was so helpful in getting us seated and taken care of. What a relief.

Sales Optimization

 Your sales department is the face of your company.  To be effective, your sales team must be supported by the entire company.  We create cohesion across your organization to ensure your sales process is streamlined and positioned to execute your sales efforts.

Voice of the Customer

To stay on top of the competition, you need to maintain an in-depth understanding of your customers’ needs.  Our disciplined measurement program will capture your customers’ expectations and preferences allowing you to be proactive and constantly innovate over time.

Voice of the Employee

Your clients’ great customer experience starts within your organization.  Gain insight with a 360-degree view of what your customers experience.  We take a strategic look inside your company and evaluate your internal policies, practices and procedures to ensure a flawless omni-channel experience for your customers.

User Experience Design

Is your online experience effective?  Best practices are ever-changing and technology constantly evolves.  We take a comprehensive approach to understand your target audience and create the ideal pathway for an effective online user experience.

Journey Mapping

Do you know the key touchpoints in each phase of your customer’s journey?  We will create a journey map analysis to help you discover your organization’s ecosystem and channel readiness and create a blue print.

Integrated CX Solutions for Every Point of Interaction

Attracting and maintaining customers is the goal of your organization.  Without a quality Customer Experience strategy in place, you may struggle in your efforts to capitalize on every moment with your customers.  We offer end-to-end guidance as well as ongoing support and management to ensure there is CX collaboration across your entire company.

What Our Clients Are Saying

“The solution Avtex provided gave us the ability to continually measure the customer service experience and gives us the needed insight into all areas of our business that can be adjusted for customer experience improvement.”

– Mike Cleary, Director, IT Architecture & Operations, Red Wing Shoe Company